CLAAN Export Is a Spanish limited liability company, with registered office in Ciudad Real; registered at the Trade Registry of Ciudad Real in Volume 515, Sheet 82, Page CR-20291, Inscription 1 with Taxpayer ID Code B-13506514.

CLAAN Export SL (hereinafter “CLAAN”) is the entity in charge of the treatment of personal details obtained at or by means of our websites.

Personal Data Protection

Respects to the observance of the article 5 of the Organic Law about the Automated Treatment of Information we inform that the personal data you have provided us with will be added to a file, registered in the Spanish Agency of Automated Treatment of Information being CLAAN EXPORT S.L. responsible for Management and maintenance of the user data in our web.

The main aim is:

-Buying of traded products, including register, tracking of  orders and billing.

The extra aims are:

-Sending information related to the web, offers and promotions (Newsletter)

-Management of activities such as contests or giveaways.

Selecting the checkbox you express your agreement to the processing of your personal data, being able to express your objection to the processing without any retroactive effects to the mail: clientes@anchacastilla.com. The use is entitled to exercise all their Rights of access, modification, objection and cancellation addressing to clientes@anchacastilla.com.

Use of information

Exchange of information for the development of the activity.

The personal information that you voluntarily provide on our websites will be exclusively used for those purposes for which it was expressly gathered for, such as the execution of a purchase order, reception of information, etc. We may also use this information, as well as any other information gathered y means of cookies or pixel tags in order to improve our websites, prevent or detect cases of fraud or abuses on our websites, as well as allowing third parties to carry out on our behalf, different logistic functions or tasks, or of any other nature.

Bear in mind that we reserve the right to relate the personal details that you provide us on our websites with other personal data that other Group Companies may have obtained by means of other sites.

Furthermore, any information obtained by means of the websites may be used in communication with our customers, as well as to customise your experience on the site and allow us to adapt the type of contents and offers of products.

We can reveal specific information that you may have provided us, in response to a governmental or judicial order, or when required by law or to protect our property and safety rights or those of third parties. Likewise, we can share information to prevent the illegal use of the websites or infringements of the General Conditions, as well as to defend ourselves against third party claims. Finally, we can also share information with companies that help us to protect and/or investigate against fraud (falsification for instance). However, we will never provide information to third parties or agencies with commercial or marketing purposes.

Exchange of Information of Group Companies

All data collected through the website will be transferred to our firms of the enterprise group. These firms belonging to the enterprise group are according to the Organic Law about the Automated Treatment of Information and its development regulation .

We can share your personal data with Group Companies to the extent in which it may be necessary for the purposes for which you expressly provided the information.

Exchange of Information with third parties in charge of the treatment

With the purpose of carrying out our activity, third companies (for example, credit card companies, courier services, customer service suppliers) may treat your data, only to the extent in which it may be necessary so that we can provide you with our services. We or, if appropriate, our Group Companies, have implemented several procedures to make sure that the companies in question value you privacy.

CLAAN will not send, commercialise, share or transfer your personal details to any person or entity other than the Group Companies or third parties in charge of the treatment.

Social Platforms

Bear in mind that if you choose so, your activity on the websites can be also published on social platforms such as Facebook and Twitter. In case of choosing this option, please read the Privacy Policies of these platforms previously, as the publication of your activities on these platforms will not be regulated by the Privacy Policy of CLAAN.

Cookies and pixel tags

CLAAN receives and stores information from your browser when you use the websites and may use different methods, such as cookies and pixel tags in order to gather such information. Cookies are fragments of information that the website sends to your computer while you browse. The cookies work in combination with the content of the website, in order to capture and record information. For example, cookies are used to record and process the articles of your shopping cart.

We use cookies and pixel tags (pixel tags are tiny images) to track–in an exclusively global manner- the use that our customers make of the website and to get to know their preferences (such as the country or language chosen). This allows us to provide our customers with certain services as well as to improve the browsing. We also use cookies and pixel tags that provide us with global data about the site’s traffic and the interaction with the latter, in order to identify trends and draw up statistics, etc., so we can offer better browsing and new tools in the future.

If we contract third parties to help with the collection of data, these third parties are not authorised to use the information gathered except when helping CLAAN in the execution and improvement of its activities.

By means of the options of your browser, you can activate a notice each time a cookie is sent, or even to disable all cookies. Nevertheless, if you disable the cookies, you will not have access to certain elements that make this website more efficient. Furthermore, some of our services will not work correctly. As cookies are used to track articles of the shopping cart through the purchase process, if you deactivate them it will not be possible to carry out this process.

We work with other companies that use tracking technology to publish advertisements on our behalf on the Internet. These companies may gather non-personally identifiable information regarding your visits to our website and about your interaction with our communications, including the advertisements.

Withdrawal, removal or modification of your information

If you want to modify the subscriptions (email or sms) or interrupt completely the reception of communications, please get in touch with us at clientes@anchacastilla.com. Bear in mind that due to the operation of the production and email and sms delivery systems, you may still receive some emails or sms that were already in the production or delivery stage at the moment of your petition.

Despite your request to delete all the information of your account from our database, we may conserve information about individual sales in order to carry out the transaction or for filing purposes. This information will not contain credit details.

Protection of your information

We use a set of safety measures, including sophisticated encryption and authentication tools, to maintain the safety of your personal details. These details are protected by safe networks and can only be limited by a limited number of people who have been duly authorised for such purpose and are obliged to keep the confidentiality of the information. When you carry out purchases or access your personal information, we use a safe server.

All credit card information that you provide us is transmitted by Secure Socket Layer (SSL) technology and is then encrypted in our databases in order to only allow access as described above. Regardless of these efforts, no Internet data transmission can be guaranteed 100%.

Changes to our Privacy Policy

If we decided to modify our Privacy Policy, we will publish our new version on the websites. We recommend you to regularly check if our Privacy Policy has been modified.

In Ciudad Real, September of 2011